Shipping Policy

At Hanson & Knight Ltd., we are committed to delivering your orders efficiently and securely. This Shipping Policy outlines the terms and conditions regarding the shipment of products purchased from our online store.

1. Order Processing
1.1 Processing Time: Orders are typically processed within 1-3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.

1.2 Order Confirmation: After placing an order, you will receive an order confirmation email with details of your purchase. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

2. Shipping Methods and Delivery Times
2.1 Shipping Options: We offer a range of shipping options to meet your needs, including standard, expedited, and express shipping. The available shipping methods and costs will be displayed at checkout based on your delivery address.

2.2 Delivery Times: Delivery times vary depending on the shipping method selected and your location. Estimated delivery times are as follows:

Standard Shipping: 5-7 business days
Expedited Shipping: 3-5 business days
Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to factors beyond our control, such as carrier delays, weather conditions, or customs processing.

3. Shipping Rates
Shipping rates are calculated based on the weight, dimensions, and destination of your order. The total shipping cost will be displayed at checkout before you complete your purchase. We occasionally offer free shipping promotions; details and eligibility will be provided on our website during such promotions.

4. International Shipping
4.1 Availability: We offer international shipping to select countries. The availability of international shipping and applicable rates will be displayed at checkout.

4.2 Customs and Duties: International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. These charges are not included in our shipping rates and vary by country. Please check with your local customs office for more information.

4.3 Delivery Times: International delivery times vary based on the destination country and customs clearance processes. Please allow 10-20 business days for international deliveries.

5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the link provided in the email or by entering the tracking number on the carrier’s website. Please allow up to 24 hours for the tracking information to update.

6. Shipping Address
6.1 Accuracy: Please ensure that your shipping address is complete and accurate when placing your order. Hanson & Knight Ltd. is not responsible for delays or lost shipments due to incorrect or incomplete addresses.

6.2 Address Changes: If you need to change your shipping address after placing an order, please contact us immediately via our contact us page. We will do our best to accommodate changes before the order is processed and shipped. Once an order has shipped, we are unable to make changes to the address.

7. Lost or Damaged Packages
7.1 Lost Packages: If your package is lost in transit, please contact us via our contact us page. We will work with the carrier to locate your package or issue a replacement if necessary.

7.2 Damaged Packages: If your package arrives damaged, please retain all packaging materials and contact us immediately with photos of the damage. We will assist you in filing a claim with the carrier and arrange for a replacement or refund as appropriate.

8. Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address, refusal of delivery, or other reasons, we will contact you to arrange reshipment. Additional shipping charges may apply. If we cannot reach you, we will process a refund for the order, excluding shipping costs.

9. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact our customer service team via our contact us page.