Refund Policy

At Hanson & Knight Ltd., customer satisfaction is our top priority. We understand that sometimes things don’t work out, and we’re here to help make the return and refund process as smooth as possible.

1. Refund Eligibility
Timeframe: Items can be returned for a refund within 30 days of the delivery date.
Condition: To be eligible for a refund, the item must be in its original condition, unused, and with all original packaging and tags intact.
Proof of Purchase: A valid receipt or proof of purchase is required for all refund requests.
2. Refund Process
Return Initiation: To initiate a return, please contact our customer service team via the contact us page with your order number and reason for return. Our team will guide you through the process.
Return Shipping: Customers are responsible for return shipping costs, except in cases where the item was damaged upon arrival or an incorrect item was received. We recommend using a trackable shipping service.
Inspection: Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
Refund Method: Approved refunds will be processed to your original payment method within 7-10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
3. Late or Missing Refunds
Processing Time: If you haven’t received a refund within the expected timeframe, please first check with your bank or credit card company. There is often some processing time before a refund is posted.
Contact Us: If you’ve done this and still have not received your refund, please contact us at [customer service email] for further assistance.
4. Exchanges
We only replace items if they are defective, damaged or you have received the incorrect item. If you need to exchange an item for the same product, please contact us via our contact us page.

5. Sale Items
Only regular-priced items may be refunded. Sale items are non-refundable and cannot be returned.

6. Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us immediately via our contact us page with details and photos of the product. We will work to resolve the issue promptly.

If you have any questions or need further assistance, please don’t hesitate to contact a member of the team.

Thank you for shopping with Hanson & Knight Ltd.